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Sunpro Solar - Profile & Reviews

Rapidly expanding, our mission is to be the best solar installation company in the nation; continually striving to maintain excellence in components, installation and superior customer service. Sunpro differentiates from other solar companies because we strive to put the homeowner’s needs and budget first, to exceed their expectations, and provide the best warranty service after installation.

82 reviews

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  • "Easy to work with"

    Reviewed Mar 03, 2022

    Installing solar power with Sunpro was as easy as I think it can be. The salesman was very knowledgeable and up front about the whole process.The installers were careful not to cause any damage to my lawn during the install and made sure that my yard was clean when they left. If anyone is interested in solar power they should give Sunpro a chance.

  • "Avoid like the Plague"

    Reviewed Feb 15, 2022

    I looked in to solar, they came out to put up, my roof is 82 YEARS old. I even told and showed Tony Smith, the agent, the attic, we walked around the house. Not a problem. This was July 2021.

    October 2021 the guys came out to install, they said no one told them it was a metal roof and they cannot install. DECEMBER I get a call from Tony only AFTER I called and left messages then FINALLY called office for him to return my call. He actually asked if I would replace my roof, um NO it'll last another 100 YEARS! He said ok, I'll take care of it.

    In JANUARY 2022 i get an email stating my credit rating dropped from 728 to 679! I went to check and was told I opened an account for 41 THOUSAND DOLLARS with mosaic pro! 1/27 I called Mosaic asking why do I have an account for something I do not have. They'll look into it.

    February 5th I get a bill for $212 for solar! 4 HOURS I was on the phone with various people with Mosaic Pro trying to figure out what was going on. I was eventually told I would have to pay the bill THEN file to get a refund in 4-6 MONTHS!

    I've called the office and the Louisiana office and NOTHING!

    Staceson Myles
    Installer
    Response from Sunpro Solar
    Responded Feb 28, 2022
    Response from Sunpro Solar
    Responded Feb 28, 2022

    Hello atasteofcreole, our team is working diligently to resolve this issue of yours. If you need any additional assistance please contact us at customersuccess@theprocompanies.com. Even though you may not have gotten panels, we still want to treat you as family.

  • "I do not like writing bad reviews..."

    Reviewed
    Updated
    "I do not like writing bad reviews..."

    Reviewed Dec 30, 2021
    Updated Feb 15, 2022

    Update (2/15/2022) Yes, you read that right! It is now over 7 weeks ago that my installation started. During that time I have had the same technicians come out three times and now have them scheduled to come out a fourth time on 3/2/2022. The technicians stated this will be the last time and then they will be done.
    Now I will preface my home is a difficult install and the technicians have been great when they have been there. My issue is with the company and its lack of understanding of how to manage a project correctly. If anyone has any understanding of industry-standard Project Management techniques they would give SunPro a failing grade. If SunPro would listen to their technicians and apply some basic industry-standard Project Management techniques they would eliminate these types of issues.
    This install should have been scheduled with more manpower and the crew should not be allowed to leave and go to the next job until the current job is complete. I do not understand how SunPro is able to stay in business with this type of inefficiency happening.
    I am obviously totally invested in this process at this point, but very disappointed in how it has gone up to this point. I am still eagerly anticipating seeing how the system produces and performs.

    Edit (12/31/21): After publishing the review and tagging SunPro on Twitter I have received a response stating SunPro is going to take care of all my concerns. My case has been elevated. I will continue to update as things progress.

    No one wants to write a bad review. And I had high hopes for Sunpro as they had high ratings on most of the reviews I read while doing my research. It is my hope I can make an adjustment to this review in the future. But as of now I really need to share my experience so far.
    I started my initial contact with Sunpro back at the beginning of November 2021. Met with the salesperson (who has been great through the whole process). After a couple of days of going over everything, I made the decision to move forward with the process. I signed my contract on 11/24/21 and then signed off on my design on 12/6/21. So far so good! Based upon the conversations with the sales rep I did not expect the installation to happen until the end of January or maybe even early February, so you can imagine my surprise when I got a phone call from the scheduling department to get my installation done on 12/23/21! But this is where things started going south. I made sure to adjust my schedule so I would be available for that day. That morning I missed an initial phone call and received a voicemail saying that my install was going to be rescheduled for the following Monday (12/27). Not more than a minute later I get a call from another individual saying they were thirty minutes from my house... You can imagine my confusion. I immediately called the scheduling department to try and figure out what was going on. The call clarified the installers were not going to be able to make it, but the EnergyPro portion of my installation would be completed that day. The technician completed my energy assessment but could not install an attic tent as my attic access "was not compatible" with their product. He also did not have the correct light bulbs for my house. However, I let my sales rep know and he did go out and purchase the correct bulbs (again he has been great)!
    Now I am anticipating Monday the 27th for my install but again was met with disappointment when I called the schedular on Monday morning at 8 am as no one had arrived or called me yet. I was told they should be on their way. About 50 minutes later I get a call from the installer saying they were 30 minutes out. Finally, I thought I was getting somewhere. Upon their arrival, the crew initially pulls their truck partially into my lawn. I then have them back into my driveway. I also discovered damage to my shingles after they left and had to point out several spots that they did not paint once they said they were done. They also did not follow their own fall protection safety policies. But they did make sure to set up their fall protection system take pictures of it and then set it aside and never used it during the whole install.
    After some discussion it was communicated, they were only doing the panel install and there were separate electricians who would be hooking everything up. Another call to the schedular reveals (with an apology) that yes, the electricians were not available but should be able to be there the following day, but she would confirm and get back to me. Not once did she call me throughout the day. I had to call 3-4 times and each time she did not have a clear answer. Finally, she confirmed they had the electricians scheduled to come out on Thursday (12/30). By this time, I am more than frustrated and the pattern continued with a call from the schedular on Wednesday (12/29) afternoon. You guessed it... the electricians were not going to be able to make it out the following day and the next available appointment wouldn't be until 1/10/22! So now I have 50 useless solar panels on my roof until at least 1/10/22. But could be longer as per the pattern so far. I was promised that my account manager would be reaching out to answer some questions and provide a resolution. Of note, he has only contacted me via text a total of three times during this whole process and hasn't answered two of my questions or concerns via text.
    I obviously am paying a lot of money for this solar system and am still hopeful that this will get resolved. But I feel it necessary that I share my experience so that people can make an informed decision on the company they choose to give their business.

    Sherril Teller
    Installer
    Response from Sunpro Solar
    Responded Dec 30, 2021
    Response from Sunpro Solar
    Responded Dec 30, 2021

    Hello Peterlyons79. We deeply apologize to hear about your initial experience with Sunpro Solar. Customer satisfaction is our number one priority here at Sunpro. We will be immediately looking into your review. One of our helpful customer success agents will be giving you a call to further discuss. In case we miss you our direct email is customersuccess@theprocompanies.com

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At Sunpro, we strongly believe that solar energy can make an important contribution to a cleaner and safer world we live in. We are passionate about helping our homeowner’s make that vision come true, one home at a time.

Our Sunpro team works closely with you every step of the way.

We understand that purchasing a solar system is not an impulse purchase. Taking into account your home’s design, electricity usage, and budget is the first step to making sure that solar energy is right for you and your lifestyle. At Sunpro, we recognize the importance of the homeowner and how your satisfaction is vital to our business. Through our consultation process we work to custom tailor solutions based on specific client needs.

We achieve customer satisfaction by honoring our commitments, exceeding expectations, and providing the highest quality products and service.

  • Installation
  • Financing
  • Energy Auditing
  • Roofing
  • Electrical Contracting
  • Energy Efficiency
  • Solar PV
  • Energy Storage

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Get a custom solar estimate for your home

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Established

2008

Sunpro Solar Headquarters

128 Northpark Blvd
Covington, LA
70433 United States

Local Offices (50)

  • 7614 Bluff Point Drive
    Houston, TX 77086
  • 4492 Eagle Falls Place
    Tampa, FL 33619
  • 11540 Pellicano Dr, Suite A
    El Paso, TX 79936
  • 200 NE Missouri Road, Suite 200
    Lee's Summit, MO 64086
  • 19109 West Catawba Avenue, Suite 200
    Cornelius, NC 28031
  • 1927 S. West Street, Suite A
    Wichita, KS 67213
  • 209 Plumbers Road
    Columbia, SC 29203
  • 108 Kelly Road
    Niceville, FL 32578
  • 2035 Royal Lane #205
    Dallas, TX 75229
  • 17245 Jones Maltsberger Rd
    San Antonio, TX 78247
  • 295 Maltbie St
    Lawrenceville, GA 30046
  • 12435 Plunkett Road
    Gulfport, MS 39503
  • 614 126th Street, Building A1
    Lubbock, TX 79424
  • 11710 Stonegate Circle
    Omaha, NE 68164
  • 38340 Innovation Ct., Bldg G Suite 704-706
    Murrieta, CA 92563
  • 5811 Midway Park Blvd NE Suite A
    Albuquerque, NM 87109
  • 4417 NW Urbandale Dr
    Urbandale, IA 50322
  • 602 Executive Park Ct N, Suite 207-208
    Jacksonville, FL 32216
  • 1258 W Southern Avenue, Suite 101-102
    Tempe, AZ 85282
  • 8007 Counts Massie Rd., Building 2
    North Little Rock, AR 72113
  • 1003 Century Street
    Springdale, AR 72762
  • 4435 N Brawley Avenue #102
    Fresno, CA 93722
  • 2270 Cosmos Court, Suite 100
    Carlsbad, CA 92011
  • 36330 Hidden Springs Rd. Suite E
    Wildomar, CA 92595
  • 1500 Freedom Self Storage Road, Suites 1 & 2
    Fort Walton Beach, FL 32547
  • 1306 SE 46th Lane
    Cape Coral, FL 33904
  • 3561 NW 53rd Court
    Fort Lauderdale, FL 33309
  • 2648 Cypress Ridge Blvd., Suite 103
    Wesley Chapel, FL 33544
  • 3916 Tradeport Blvd., Suite 1011
    Atlanta, GA 30354
  • 500A Northside Crossing
    Macon, GA 31210
  • 78 Columbia Drive, Units F&G
    Pooler, GA 31322
  • 1647 Clay Rd.
    Valdosta, GA 31601
  • 920 South Spring St., Suite 2300
    Springfield, IL 62704
  • 8124 Bunkum Rd, Building C
    Caseyville, IL 62232
  • 906 W Detweiller Drive
    Peoria, IL 61615
  • 1872 Brummel Avenue
    Elk Grove Village, IL 60007
  • 4350 NW Belgium Blvd, Building 2
    Riverside, MO 64150
  • 1650 Helm Drive, Suite 200
    Las Vegas, NV 89119
  • 2101 Westinghouse Blvd. Units 107 & 108
    Raleigh, NC 27604
  • 11407 Century Circle
    Cincinnati, OH 45246
  • 4777 Roberts Road
    Columbus, OH 43228
  • 801 SE 59th St.
    Oklahoma City, OK 73129
  • 8211 East Regal Place, Suite 215
    Tulsa, OK 74133
  • 4000 S. Faber place Dr., Suite 300
    Charleston, SC 29405
  • 297 Garlington Road, Unit E
    Greenville, SC 29615
  • 3975 Vantech Dr., Suite 7
    Memphis, TN 38115
  • 7600 Chevy Chase Dr., Suite 300
    Austin, TX 78752
  • 4951 E Harrison Ave
    Harlingen, TX 78550
  • 3649 Leopard Street, Suite 304
    Corpus Christi, TX 78408
  • 11106 Air Park Road
    Ashland, VA 23005
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Workmanship Warranty

25 Year Labor Guarantee;
25 Year Roof Penetration Guarantee;
25 Year Solar System Power Production Guarantee;
25 Year Module Performance Guarantee;
25 Year Enphase Microinverter Guarantee.

Affiliations

Member of Louisiana Solar Energy Society (LSES)
Member of Gulf States Renewable Energy Industries Association (GSREIA)
Rated #1 on Angie’s List in New Orleans Area
Member of St. Tammany Home Builders Association (STHBA)
Texas Solar Energy Society (TSES)

Certifications

Solar Certified
Solar Energy International-PV Design and Installation
Solar Energy International-Advanced PV
Solar Energy Industries Association (SEIA)
American Solar Energy Society (ASES)
Solar Professionals Certificate Program

Licenses

Licensed Commercial & Solar Energy Contractor #49417
Licensed Residential General Contractor #89848
Licensed Commercial & Solar Energy Mississippi #21374-MC
Licensed Texas Electrical #TECL31656
Alabama Electrical: #06642
Alabama Contractor: #54486
Arizona Contractors: #ROC-323436
Arkansas Electrical: #M-9565
Florida Electrical #EC13001242
Florida Solar #CVC57068
Florida Roofing #CCC1332319
Georgia Electrical #EN217625
Georgia Contractor #GCQA006378
Kansas City: Electrical/Roofing/Solar #19980-00417
Lawrence: Electrical #BC-28255
Miami County: Electrical #2371
Sedgwick: Contractor #10346
Johnson County: Contractor #5375 Contractor: #54486
Louisiana Contractor #49417
Mississippi Contractor #21374-MC
Missouri Electrical #2020002756
New Mexico Construction #395254
North Carolina Electrical #U.32923
North Carolina Contractor #81871
Ohio Contractor #48826
Oklahoma Roofing #80004398
South Carolina Mechanical Contractor #CLM.115162
South Carolina Contractor #CLG.122153 GC
Tennessee Contractor #73454
Texas Electrical #TECL31656
Texas Contractor #373057

Insurance

Fully Insured

States served by Sunpro Solar

  • Arkansas AR ,
  • Florida FL ,
  • Georgia GA ,
  • Illinois IL ,
  • Louisiana LA ,
  • Missouri MO ,
  • New Mexico NM ,
  • South Carolina SC ,
  • Texas TX